Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.

The Social Services program assists clients with:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)


If you are interested in Rental or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our appointment line to speak with a  caseworker, Monday – Friday – 9am- 2pm. The City of Dallas Social Services program is not able to assist people who live outside of City of Dallas’ city limits with Rental Assistance.

West Dallas Multipurpose Center: 214-670-6530

Martin Luther King, Jr. Community Center:  214-670-8416

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability.

Bilingual staff available.

For More Information:

The City of Dallas is committed to providing assistance to residents in need of rental, utility or other assistance due impacts from the COVID-19 pandemic. Eligible clients can receive assistance to cover up to 12 months of rent, utilities and/or arrearages with the option for an additional 3 months for housing stability. Priority consideration is provided for households that are facing eviction. Please note within the application where asked. Additionally, households in which one or more members is unemployed and has been unemployed for 90 days or more and/or are 50% AMI or below may be prioritized.

To qualify, you must:

    • Be a resident of City of Dallas
    • Rent your home or apartment
    • Demonstrate an adverse impact related to the COVID-19 pandemic
    • Have a household income of less than 80 percent of average median income (AMI)
    • Not have received assistance for the same time period from any other provider

For More Information: