Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.

The Social Services program assists clients with:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)


If you are interested in Rental or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our appointment line to speak with a  caseworker, Monday – Friday – 9am- 2pm. The City of Dallas Social Services program is not able to assist people who live outside of City of Dallas’ city limits with Rental Assistance.

West Dallas Multipurpose Center: 214-670-6530

Martin Luther King, Jr. Community Center:  214-670-8416

Make an online appointment :  you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker by appointment only.

Please do not submit more than one request for assistance. 

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability.

Bilingual staff available.

For More Information:

The City of Dallas is committed to providing assistance to residents in need of rental, utility or other assistance due impacts from the COVID-19 pandemic. Eligible clients can receive assistance to cover up to 12 months of rent, utilities and/or arrearages with the option for an additional 3 months for housing stability. Priority consideration is provided for households that are facing eviction. Please note within the application where asked. Additionally, households in which one or more members is unemployed and has been unemployed for 90 days or more and/or are 50% AMI or below may be prioritized.

To qualify, you must:

    • Be a resident of City of Dallas
    • Rent your home or apartment
    • Demonstrate an adverse impact related to the COVID-19 pandemic
    • Have a household income of less than 80 percent of average median income (AMI)
    • Not have received assistance for the same time period from any other provider

Residents of Dallas – Apply for Rent Relief

IMPORTANT: Due to the overwhelming amount of applications that have been submitted since January 2022, processing time is taking longer than expected. Please plan on a six to eight-week delay. Entering duplicate applications or calling to check on status only delays the process. Please use your ERAP Number (six digits) to log into your application to check on the status.

On-line applications are available for renters living in the City of Dallas.

The following organizations provide renters with rent and utility assistance:

Generally, applications will be processed in the order of receipt. Applications are subject to prioritization based on funding availability and staff capacity. In order to serve those with the highest level of need and most urgent risk of homelessness or housing instability, and to meet requirements set forth by the US Treasury for program delivery, applications for clients who are facing eviction will be assigned for review and processing first. Applicants who are unemployed and have been unemployed for 90 or more days and/or 50% AMI or below will also be prioritized for assignment and review.


If you have questions, please visit our Frequently Asked Questions or call our intake line at 214-670-8416 Monday-Friday between 9 AM and 2 PM.

Facing Eviction?

Eligible Dallas residential tenants can apply for assistance by calling the Legal Aid of NorthWest Texas hotline at 1-888-529-5277 or by visiting Legal Aid’s website

Other Opportunities for Rent Relief

Please visit our Other Opportunities for Rent Relief page for more organizations in Dallas providing rent relief. 


Landlords may submit an application on behalf of their tenant by visiting or

In order to receive payment, landlords must be registered as vendors with the City of Dallas. Landlords can register as a City vendor by emailing or through the self-service portal at

Registration is free. The City utilizes PayMode as a third-party processing service, which offers a Basic and a Premium mode upon registration. Vendors may also request to be set up for direct Electronic Funds Transfers (EFTs) from the City. 

If you are a landlord with 10 or more tenants in arrears who are eligible for the program, please email We host on-site rent events to help large groups of eligible tenants at once.