Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.

The Social Services program assists clients with:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)


If you are interested in Rental or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our appointment line to speak with a  caseworker, Monday – Friday – 9am- 2pm. The City of Dallas Social Services program  is not able to assist  people who live outside of City of Dallas’ city limits with Rental Assistance.

West Dallas Multipurpose Center: 214-670-6530

Martin Luther King, Jr. Community Center:  214-670-8416

Make an online appointment :  you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker by appointment only.


Complete a request for assistance application: Social Services Assistance Request Form (Download)

Upon completion of the application, please send it to one of the contacts below:

West Dallas Multipurpose Center (2828 Fish Trap Road, Dallas, TX 75212)-

Martin Luther King, Jr. Community Center (2922 Martin Luther King Jr. Blvd., A-135, Dallas, TX 75215)-

Once the application is received, you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker, by appointment only. 

Please do not submit more than one request for assistance. 

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability.

Bilingual staff available.




CARES Act- Coronavirus Relief Fund Rental Assistance Program

The City of Dallas launched a new CARES Act Coronavirus Relief Fund (CRF) Emergency Short Term Rental Assistance Program in partnership with DHA, Housing Solutions for North Texas (DHA) and several local nonprofits, including the United Way of Metropolitan Dallas collaborative, Human Rights Initiative, Voice of Hope and Refugee Services of Texas. 

The Department of Housing & Revitalization and Office of Community Care worked to create the CARES Act CRF Emergency Short-Term Rental Assistance programs. Learn more about it here.

To view our dashboard with metrics about the Short-Term Emergency Mortgage and Rental Program – CLICK HERE

Applications are expected to open in the coming weeks. Be sure to regularly visit participating nonprofit websites to learn when the programs open. Some of the nonprofit programs are by referral only and are not open to general application.  

Click here to learn more.