Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.

The Social Services program assists clients with:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)

Appointments

If you are interested in Rental or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our appointment line to speak with a  caseworker, Monday – Friday – 9am- 2pm. The City of Dallas Social Services program is not able to assist people who live outside of City of Dallas’ city limits with Rental Assistance.

West Dallas Multipurpose Center: 214-670-6530

Martin Luther King, Jr. Community Center:  214-670-8416

Make an online appointment : https://appointments.dallascityhall.com  you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker by appointment only.

OR

Complete a request for assistance application: https://app.keysurvey.com/f/41538108/20ab/

Once the application is received, you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker, by appointment only. 

Please do not submit more than one request for assistance. 

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability.

Bilingual staff available.

For More Information:

https://dallascityhall.com/departments/community-care/Pages/socialservice.aspx

Dallas Rent Relief Programs

The City of Dallas is committed to providing assistance to residents in need of rental, utility or other assistance through the Dallas Rent Relief programs. The Dallas Rent Relief program makes assistance accessible by offering online application portals, telephone application options and through multiple nonprofit partners throughout the community. Eligible clients can receive assistance to cover up to 12 months of rent, utilities and/or arrearages. Submit a request for assistance online, or contact one of our nonprofit partners for assistance.

Programs generally serve clients who are:

  • Low income (earning less than 80% of the Area Median Income)
  • Have a lease in their name
  • At risk of housing instability or homelessness, ie are late on rent or at risk of eviction
  • Have been financially impacted by the COVID-19 pandemic, even if temporarily, such as through increased expenses or loss or reduction of income

Residents

Are you a resident in need of rental assistance?

Submit an online application here and a caseworker will follow up with you. You will be asked to provide basic personal information and information on your income, your housing status, and how you have been financially impacted by COVID-19.

Landlords

Are you a landlord looking to submit a request on behalf of a tenant?

Submit an online application here. You will need to provide copies of the lease and evidences of the tenant’s arrearages. Our caseworkers will follow up with you, and with the tenant, to process the request.

In order to receive payment, landlords must be registered as vendors with the City of Dallas. Landlords can register as a City vendor by emailing CODVendorRegistrations@dallascityhall.com or through the self-service portal at https://vendors.dallascityhall.com/webapp/VSSPROD/AltSelfService. 

Registration is free. The City utilizes PayMode as a third-party processing service, which offers a Basic and a Premium mode upon registration. Vendors may also request to be set up for direct Electronic Funds Transfers (EFTs) from the City.

For More Information:

https://dallascityhall.com/departments/community-care/Pages/Short-Term-Rental-Assistance.aspx.