Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. You must schedule an appointment with a caseworker to be seen. No walk-ins are allowed.

The Social Services program assists clients by providing:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)

Schedule an Appointment

The appointment line is open Monday through Friday, from 9:00 a.m. to 5:00 p.m. To schedule an appointment, call 214-670-8416.

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability. Bilingual staff available.

MLK SOCIAL SERVICES PROGRAM REQUIREMENTS (ENGLISH)

MLK SOCIAL SERVICES PROGRAM REQUIREMENTS (ESPANOL)

Hours of Operation

Monday-Friday: 9:00 A.M. – 5:00 P.M.

Coronavirus (COVID-19) Relief

For the Rental or Mortgage Assistance program, the pre-screening process will begin on May 4, 2020. City of Dallas residents are invited to participate online at www.dallascityhall.com. The application is available on a smartphone, tablet, or desktop computer.

For those residents without access to the internet, call center agents are available at 469-749-6500 from Monday-Friday, 9 a.m.-5 p.m. Due to expected higher than average call volume, residents may experience higher than average call times or a busy signal. Eligible applications will be processed on a first-come, first-serve basis.

Visit: https://dallascityhall.com

Dallas Housing Info Sheet